Setting the standard
Once your installation is completed, we’ll provide you with your guarantee certificate. This important document will include a full summary of cover, including frames, main building work, glazing and workmanship.
Our guarantee lasts for twenty years. We offer such protection because we understand that home improvement work isn’t an everyday purchase, and that our products and craftmanship is second to none. By offering this guarantee, we’re able to provide homeowners with value for money, security and peace of mind.
Getting in touch
If you require any after sales care, to help log the issue and deal with your enquiry as quickly and efficiently as possible, we encourage to fill out our support form with as much detail as possible.
This helps us find your details on our system and to keep track of your issue as we work to resolve it for you.
What’s Excluded
There are some restrictions to your standard First Class Windows cover, including environmental and accidental and malicious damage.
It’s important to take care of your installation and if any faults are found to have occurred due to neglect, it will, unfortunately, invalidate the cover. Similarly, if a third-party undertakes work on any of our products, that won’t be covered by our guarantee.
Some aspects of the work, such as electrics, engineered timber and door furniture may have different cover periods. We recommend always checking with us to get a full breakdown of your guarantee.
FURTHER INFORMATION
For further details on our guarantee, including a full list of exclusions and exceptions, please get in touch with a member of the First Class Windows team and they’ll be happy to answer any questions you may have.
First Class Windows Promises
First Class Windows, with 30 years combined experience in the industry, stands as one of the foremost independent specialist installers in South Wales. You can place your complete trust in us.
HONESTY
Rest assured that the builders and fitting teams arriving at your doorstep are highly qualified and skilled professionals, boasting a wealth of experience with numerous installations across South Wales. We not only provide genuine cost savings but also deliver honest value for your investment.
VALUE FOR MONEY
We continuously monitor our competitors to ensure that we consistently offer top-quality products at equitable prices, all backed by exceptional service. As a result, we believe our value remains unmatched in the market.
20 YEAR GUARANTEE
First Class Windows takes pride in offering a comprehensive 20 year guarantee on every home improvement product. This assurance stems from our exceptional installation skills and the use of high-quality materials.
PRICE PROMISE
While our prices are always fair and transparent, if you come across a product with standard features and benefits comparable to First Class Windows offerings, we pledge to match or refund the difference.
Want to get in touch online?
Simply fill in your details and send us your enquiry. A First Class Windows advisor will get back in touch to discuss your enquiry.